FAQ
Shipping
We are located in Dundee FL and ship our packages using the United States Postal Service or UPS. For orders shipped with USPS, we will choose Advantage Ground or Priority mail depending on the order amount or location. Most orders are processed and shipped within 1-2 business days and usually arrive within 3 to 5 business days.
Returns & Refunds
We maintain a less than 1% defect rate. However, if there is an issue with your order, please contact us and provide a photograph that indicates a problem. We will reproduce any defective items after reviewing photographs that verify the issue.
Since every order is 100% custom, we do not allow returns for reasons unrelated to quality. For example, we cannot refund or reproduce your order if you decide you do not want your order, ordered the wrong size or would prefer a different product.
The most important aspects of our returns & refunds policies are listed below:
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We must be contacted within 72 hours from delivery of any defects.
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We require you submit a photograph that clearly indicates the problem.
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We will reproduce or refund your order within 5 days if and after we verify that we made an error.
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When reproducing an order, the original production time and shipping method will be used.
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When issuing a refund, we will first offer store credit or, if requested, to your original form of payment.
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All sales are final.